Refund policy

Below is a detailed, professional, and legally-styled Exchange & Refund Policy written specially for AZORAIT.COM, aligned with Indian e-commerce standards and suitable for publishing directly on your website.
Length is ~2000 words, SEO-friendly, and trust-building.

Exchange & Refund Policy

Store Name: AZORAIT.COM
Effective Date: 31 January 2026
Contact Email: sandeep.victuse07@gmail.com

1. Introduction

Welcome to AZORAIT.COM. We value your trust and strive to provide a smooth, transparent, and satisfying shopping experience. This Exchange & Refund Policy explains the terms and conditions under which products purchased from AZORAIT.COM may be exchanged, returned, or refunded.

By placing an order on AZORAIT.COM, you agree to be bound by the terms outlined in this policy. We recommend that you read this policy carefully before making a purchase to fully understand your rights and responsibilities as a customer.

Our goal is to maintain fairness for both customers and the company while complying with applicable consumer protection laws in India.

2. Scope of This Policy

This policy applies to all purchases made through:

  • The official website www.azorait.com

  • Any future mobile applications or official platforms operated by AZORAIT.COM

This policy does not apply to purchases made through third-party marketplaces unless explicitly stated.

3. Definitions

For clarity, the following terms shall have the meanings assigned to them:

  • “Company”, “We”, “Us”, “Our” refers to AZORAIT.COM

  • “Customer”, “You”, “User” refers to any individual who purchases products from our website

  • “Product(s)” refers to goods sold on AZORAIT.COM

  • “Order” refers to a confirmed purchase placed on the website

  • “Working Days” refers to Monday to Saturday, excluding public holidays

4. General Return & Exchange Eligibility

You may request an exchange or refund if:

  • The product received is damaged

  • The product is defective

  • The product is incorrect (wrong item/size/color)

  • The product is missing parts or accessories

  • The product is not as described on the website

All requests must meet the conditions mentioned in this policy.

5. Non-Returnable & Non-Refundable Items

For hygiene, safety, and operational reasons, certain products are not eligible for return, exchange, or refund unless damaged or defective upon arrival.

These include but are not limited to:

  • Items marked as “Final Sale”

  • Personalized or customized products

  • Products damaged due to misuse or negligence

  • Items without original packaging, tags, or accessories

  • Products returned after the allowed return window

AZORAIT.COM reserves the right to update this list at any time.

6. Return & Exchange Window

Customers must raise a return or exchange request within:

7 days from the date of successful delivery.

Requests submitted after this period will not be accepted.

7. Conditions for Accepting Returns

To be eligible for a return or exchange, the product must:

  • Be unused and unwashed

  • Be in original condition

  • Include original packaging, tags, manuals, warranty cards, and accessories

  • Show no signs of physical damage caused by the customer

Failure to meet these conditions may result in rejection of the request.

8. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at sandeep.victuse07@gmail.com

  2. Mention your Order ID

  3. Attach clear images or videos showing the issue

  4. Briefly explain the reason for return or exchange

Our support team will review the request within 2–3 working days.

9. Verification & Approval Process

Once we receive your request:

  • Our quality assurance team will evaluate the evidence

  • We may request additional information if required

  • Upon approval, return instructions will be shared via email

AZORAIT.COM reserves the right to accept or reject any request after inspection.

10. Pickup & Shipping of Returned Products

  • Reverse pickup may be arranged depending on your location

  • If reverse pickup is unavailable, customers may be asked to self-ship

  • Shipping instructions will be shared after approval

  • Products must be securely packed to prevent transit damage

11. Exchange Policy

11.1 Exchange Eligibility

Exchanges are allowed only if:

  • The product is eligible under this policy

  • Stock is available for the requested replacement

11.2 Exchange Process

  • Once the returned product passes inspection

  • A replacement product will be dispatched

  • Exchange delivery timelines depend on location and availability

If the replacement is unavailable, a refund will be processed instead.

12. Refund Policy

12.1 Refund Modes

Refunds will be processed through the original payment method, including:

  • UPI

  • Debit Card

  • Credit Card

  • Net Banking

  • Wallets (if applicable)

Cash refunds are not provided.

12.2 Refund Timeline

  • Refunds are initiated within 5–7 working days after approval

  • Banks or payment gateways may take additional time to reflect the amount

  • AZORAIT.COM is not responsible for delays caused by banks or payment providers

13. Partial Refunds

Partial refunds may be issued if:

  • Only part of the order is returned

  • The product shows signs of use

  • Accessories or packaging are missing

  • Promotional discounts were applied

The final refund amount will be decided after inspection.

14. Shipping Charges & Refunds

  • Original shipping charges are non-refundable

  • Return shipping charges may be deducted from the refund amount

  • If the return is due to our error, shipping charges will be borne by AZORAIT.COM

15. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery

  • Share clear images or videos

  • Do not use the product

Failure to report within this timeframe may result in rejection.

16. Wrong Product Delivered

In case of incorrect product delivery:

  • Do not open or use the item

  • Contact us immediately

  • We will arrange replacement or refund at no additional cost

17. Order Cancellation Policy

17.1 Before Dispatch

Orders can be cancelled before dispatch by contacting support.

17.2 After Dispatch

Once dispatched, cancellation is not allowed. Customers may initiate a return after delivery.

18. Refund for Cancelled Orders

  • Refunds for cancelled orders are processed within 5–7 working days

  • Same payment method will be used

19. Force Majeure

AZORAIT.COM shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Logistics disruptions

  • Strikes or lockdowns

20. Fraud Prevention

We reserve the right to:

  • Block accounts with excessive or suspicious return activity

  • Reject requests suspected of fraud

  • Take legal action where required

21. Legal Compliance

This policy complies with applicable Indian Consumer Protection Laws. Any disputes shall be subject to the jurisdiction of Indian courts.

22. Policy Updates & Modifications

AZORAIT.COM reserves the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are advised to review this policy periodically.

23. Contact Information

For any questions, concerns, or assistance regarding returns or refunds, contact us at:

📧 Email: sandeep.victuse07@gmail.com
🌐 Website: www.azorait.com

24. Final Note

At AZORAIT.COM, customer satisfaction is our top priority. While we maintain clear policies to ensure fairness, we always strive to resolve concerns in the best possible way.

Thank you for choosing AZORAIT.COM.

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