Shipping policy

Below is a detailed, professional, website-ready Shipping Policy written exclusively for AZORAIT.COM, compliant with Indian e-commerce standards, suitable for payment gateways, logistics partners, and Google AdSense approval.

Shipping Policy

Website: AZORAIT.COM
Effective Date: 31 January 2026
Contact Email: sandeep.victuse07@gmail.com

1. Introduction

Welcome to AZORAIT.COM. This Shipping Policy outlines the terms and conditions related to the shipment, delivery, and handling of products purchased from our website. Our aim is to ensure transparency, reliability, and clarity so that customers clearly understand how orders are processed and delivered.

By placing an order on AZORAIT.COM, you agree to the terms mentioned in this Shipping Policy along with our Terms of Service, Privacy Policy, and Refund & Exchange Policy.

2. Serviceable Locations

AZORAIT.COM currently ships products to:

  • All major cities and towns across India

  • Selected remote and rural locations, subject to courier service availability

Delivery availability may vary depending on:

  • Pin code coverage

  • Courier partner reach

  • Local regulations or restrictions

We reserve the right to update or restrict serviceable areas at any time without prior notice.

3. Order Processing Time

3.1 Processing Timeline

All orders placed on AZORAIT.COM are processed within:

1–3 working days (excluding Sundays and public holidays)

Order processing includes:

  • Order confirmation

  • Payment verification

  • Quality check

  • Packaging and dispatch preparation

Orders placed after 6:00 PM IST or on non-working days will be processed on the next working day.

3.2 Delays in Processing

Processing delays may occur due to:

  • High order volume

  • Stock verification issues

  • Payment authorization delays

  • Force majeure events

Customers will be notified via email in case of significant delays.

4. Shipping Methods & Courier Partners

AZORAIT.COM works with trusted third-party logistics partners to ensure safe and timely delivery. Shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Surface or Air Transport (based on location)

Courier partners are selected based on serviceability, reliability, and delivery efficiency.

5. Estimated Delivery Time

5.1 Delivery Timelines (India)

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 working days

  • Tier 2 & Tier 3 Cities: 4–7 working days

  • Remote/Rural Areas: 6–10 working days

These timelines are approximate and may vary due to external factors.

5.2 No Guaranteed Delivery Date

Delivery dates provided during checkout are estimates only. AZORAIT.COM does not guarantee delivery on a specific date or time.

6. Shipping Charges

6.1 Shipping Fee Calculation

Shipping charges depend on:

  • Product weight and dimensions

  • Delivery location

  • Shipping method selected

  • Promotional offers or discounts

Applicable shipping charges are clearly displayed at checkout before payment.

6.2 Free Shipping Offers

AZORAIT.COM may offer free shipping:

  • On select products

  • On minimum order value

  • During promotional campaigns

Free shipping terms may change without prior notice.

7. Order Tracking

Once your order is dispatched:

  • You will receive a shipping confirmation email

  • Tracking details will be shared via email or SMS

  • Customers can track orders through the courier partner’s website

Tracking information may take up to 24 hours to become active after dispatch.

8. Delivery Attempt & Responsibility

8.1 Successful Delivery

Delivery is considered successful when:

  • The package is delivered to the provided address

  • Received by the customer or authorized recipient

8.2 Failed Delivery Attempts

If delivery fails due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Refusal to accept delivery

The courier may attempt re-delivery or return the package to origin.

Additional shipping costs may apply for re-dispatch.

9. Address Accuracy

Customers are responsible for providing:

  • Accurate shipping address

  • Correct pin code

  • Valid contact number

AZORAIT.COM is not responsible for delivery failure caused by incorrect address details.

10. Packaging & Handling

All products are securely packed to prevent damage during transit.

  • Fragile items receive additional protective packaging

  • Eco-friendly packaging may be used where possible

AZORAIT.COM is not responsible for damage caused due to mishandling after successful delivery.

11. Damaged Packages During Transit

If you receive a package that is:

  • Opened

  • Tampered

  • Physically damaged

You must:

  • Refuse delivery OR

  • Record a delivery remark (if accepted)

  • Inform us within 48 hours with photos/videos

Claims submitted after this period may not be accepted.

12. Missing or Lost Shipments

In rare cases where shipments are lost in transit:

  • We will coordinate with the courier partner

  • Investigation may take 7–10 working days

  • Replacement or refund will be processed after confirmation

AZORAIT.COM is not responsible for delays caused during investigation.

13. Partial Shipments

Orders containing multiple items may be shipped separately due to:

  • Product availability

  • Warehouse location

  • Packaging requirements

Customers will be notified if an order is shipped in multiple packages.

14. Cash on Delivery (If Applicable)

If Cash on Delivery (COD) is available:

  • COD availability depends on pin code

  • Additional COD charges may apply

  • Customers must keep exact change ready

AZORAIT.COM reserves the right to disable COD for certain users or locations.

15. International Shipping

Currently, AZORAIT.COM does not offer international shipping unless explicitly stated.

If international shipping is introduced:

  • Customs duties and taxes will be borne by the customer

  • Delivery timelines may vary significantly

16. Shipping During Sales & Festive Seasons

During high-demand periods such as:

  • Festive sales

  • Promotional events

  • Clearance sales

Processing and delivery timelines may be extended. Customers are requested to be patient during such periods.

17. Force Majeure

AZORAIT.COM shall not be liable for shipping delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Lockdowns or government restrictions

  • Strikes or labor disruptions

  • Weather conditions

  • Transportation failures

18. Shipping Policy for Returned Products

Shipping terms for returned or exchanged items are governed by our Refund & Exchange Policy.

  • Return pickup availability depends on location

  • Shipping charges may be deducted from refunds

  • Replacement shipping timelines may vary

19. Customer Support for Shipping Issues

For any shipping-related concerns, customers should contact us with:

  • Order ID

  • Tracking number

  • Description of the issue

📧 Email: sandeep.victuse07@gmail.com

Our support team aims to respond within 24–48 working hours.

20. Limitation of Liability

AZORAIT.COM shall not be liable for:

  • Delays caused by courier partners

  • Delivery delays due to incorrect address

  • Loss or damage beyond reasonable control

  • Indirect or consequential losses

21. Policy Modifications

AZORAIT.COM reserves the right to modify this Shipping Policy at any time.

  • Changes will be effective upon posting on the website

  • Continued use of the website constitutes acceptance of the updated policy

Customers are advised to review this policy periodically.

22. Governing Law & Jurisdiction

This Shipping Policy is governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Indian courts.

23. Contact Information

For shipping-related questions or assistance:

📧 Email: sandeep.victuse07@gmail.com
🌐 Website: www.azorait.com

24. Final Note

At AZORAIT.COM, we understand that timely and safe delivery is a critical part of your shopping experience. While we work closely with logistics partners to ensure smooth operations, we appreciate your understanding in cases where delays occur due to unavoidable circumstances.

Thank you for choosing AZORAIT.COM.

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